To anyone having troubles with this update with their account!

I have heard a lot of users losing their data after updating their game. It's not the best solution but it may be the only solution. Contact Support within the game and explain your issue. (I have luckily not had this issue) They will most likely respond by apologizing and telling you that you are going to have to make a new account BUT! you will be able to choose 3 mortys to start off with (choose wisely as many of you may want a One True Morty). Sorry to those of you who lost your data!
~Secret_Agent

P.S. Hayward is here for website only, We do have a discord server and we would love to see you join! (sorry i dont have the link but you could just google it!)

I don't know where to go to get help about this

Once you have opened the app, click on the Settings icon (it looks like a gear) then click Support!